Conference and Workshops: TECHNICAL CUSTOMER SERVICE WITH SAP

Technical Customer Service is now a must for many industries. Meeting rising customer expectations is both crucial and can also be highly profitable – as long as you have qualified staff and the appropriate IT solution to help them work effectively in terms of cost and time. There are major challenges to meet: service calls, spare parts, contracts, customer installation history, returns, scheduling field engineers and last but not least tracking time and expenses to ensure profitability.

This conference is a unique opportunity to share the experiences of speakers from successful, well-known companies (Yorkshire Water, Siemens Medical Solutions, Schindler Elevators, Siemens Communication etc…), which are already using the world's most successful business software from SAP to support their service related activities. You will also benefit from a best practice case study from abroad and be given "first-hand" information about the recent initiatives and the development strategy of SAP by a senior member of the Product Development Team.

If you have not yet had the opportunity to become familiar with the service management solution from SAP, we would highly recommend you to visit the one day pre-conference workshop to understand the basics. Those who would like to strengthen their knowledge on how to realise a successful SAP CS/SM implementation are recommended to attend the one day post-conference workshop on this topic.

For further information please contact T.A. Cook:
Contact: Agnes Verlaguet
Tel:    +0044 (0) 121 609 4122
Fax:    +0044 (0) 121 609 4123
e-mail    info@tacook.co.uk
Internet    www.tacook.co.uk




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