Click4Talk Service Offers High Customer Conversion at Low Cost-per-Click

PLEASANTON, Calif January 21 2004--Click4Talk, a spinout technology and hosted service from customer care IT solutions provider SPG Solutions, is driving higher customer conversion and acquisition rates for online businesses, while keeping cost-per-click rates way down.

Click4Talk, at http://www.click4talk.com, service enables companies to provide live phone support to customers and prospects via one click and a pop-up box from their websites, emails or Internet ads. This enhanced, immediate and personal, online customer interaction service is drawing not only raves, but also purchases from consumers.

"Some companies are actually bidding over $12 on Google or Overture for a click just to get customers into their site. But clicks can be fickle, so how do you convert them into customers once they arrive?" Queries vice president of sales and marketing for Click4Talk, Dave Landa. "Well, a call-click is not fickle. Studies show a phone call is in most cases a commitment by the consumer to buy. And the call-click commitments we generate with our Click4Talk service cost only about $0.12 per minute."

By keeping customers in the flow toward the purchase of goods or services, and by keeping them locked in just when they may abandon a site, Click4Talk‘s fully hosted service is adding immediate measurable value to online retailers, real estate and insurance agent websites, and legal and financial company websites.

About Click4Talk:
Click4Talk is bringing communication efficiency to eBusiness, by enabling live voice communication over the web, e-mail and banner ads, simply and inexpensively. Committed to improving every online enterprise's customer satisfaction levels and conversion rates, Click4Talk is headquartered in Pleasanton, California. For more information on the company or to arrange demonstration of the Click4Talk Service please visit www.Click4Talk.com.




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