The Call Center School Wins Best of Show Award for Training Offering

Masters Series Web Seminars Named ICCM Best of Show
Nashville TN (August 10, 2002) — The Masters Series in Call Center Management from The Call Center School (TCCS) was recently awarded Best of Show honors at this year's International Call Center Management (ICCM) Conference in Chicago as the industry's best training/coaching solution. The Masters Series is a 26-topic web seminar curriculum in which instructor-led programs are delivered each week via the Internet.

The Masters Series is made up of 12 People Management topics and 14 Operations Management topics and is designed for call center managers and front-line supervisors. Completion of the People track, Operations track, or both tracks and a passing score on the Mastery Exam earns a student certification in that area from TCCS. The series also serves to prepare students to take the Call Center Industry Advisory Council (CIAC) certification exam.

ICCM's Best of Show awards are decided by an independent panel of judges who review a wide range of products in a particular category. Winners are selected based on quality of product/service, cost effectiveness, return on investment potential, and applicability of product to the call center market. According to Paul Stockford, Senior Analyst with Saddletree Research, "The web seminar series is a comprehensive, reasonably priced, and highly personalized offering. The offering reflects an understanding of what people are looking for these days in a training product. It is not just high tech, but high touch as well."

The cost of a single web seminar connection is $250, with discounts available for multiple seats. An unlimited number of people may participate around a single web/audio connection, making the training solution a very cost-effective one for companies with groups of employees to be trained.

The 90-minute web seminars are presented every Thursday morning and are facilitated by senior faculty from The Call Center School. To learn more about the various topics available and seminar dates, visit: http://www.thecallcenterschool.com/webseminars.html.
About The Call Center School
The Call Center School provides a wide range of education and training services for call center professionals. Based in Nashville, TN, the company provides e-learning programs for training front-line staff on call center operations, a 26-topic web seminar curriculum entitled The Masters Series in Call Center Management, and a variety of traditional, classroom courses on a wide range of call center operational topics. The Call Center School also specializes in customizing educational programs to fit the specific needs of any organization. For more information, visit www.thecallcenterschool.com or call 615-812-8400.




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