Customer Service Software
Associated Software Corporation
Developer of interactive voice response solutions for businesses in online and offline customer service industries.
www.associatedsoftware.com
AIMS Solutions
E-technicalsupport.com offers accounting software consulting and technical support for QuickBooks, Peachtree, and Quicken. Also, Windows 95/98/NT and MS Office Support. Statistical analysis and consulting for customer service and support.
www.e-technicalsupport.com
Primus Knowledge Solutions, Inc.
They offer knowledge management software that enables customer service and help desk organizations to access and deliver answers via phone, email, and the web.
www.primus.com
AmberCat
Web-based and desktop software for internal and external help desks, customer service, and facilities management.
www.ambercat.com
SupportSentry
SupportSentry provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
www.supportsentry.com
Vertical Solutions Inc.
Develops and implements customer service, help desk and sales force automation software.
www.vertsol.com
Dacon Software
Live customer service product with open connectivity to legacy CRM systems.
www.daconsoftware.com
Check Depot
Quickbooks, Peachtree, MYOB and other software program checks. Pricing, ordering, and customer service.
www.checkdepot.net
JSP Customer Service Center
Computer and electronic products, computer services and digital software to dealers, service centers and consumers world wide since 1988.
www.jspusa.com
TQS Europe
Quality management, customer complaint, process modeling, and workflow software. Training and consultancy services and documentation update service for ISO 9000:2000.
www.tqseurope.com
Joven Technology LLC
Provider of software and services software solutions that help labs interact with clients, post online test reports, and provide customer service.
www.joventech.com
Tricostar
Content management and customer service solutions such as help desk software, natural language search engines, and publishing personalization suites.
www.tricostar.com
D & H Information Services
Improve Customer Service and save time and money by managing your business documents with specialized software and services.
www.dhinfo.com
Service Call Manager
Software designed to handle the accounting and customer management needs of the irrigation contractor.
www.servicecallmanager.com
FRI Corporation
Offers complete, comprehensive solutions and superior customer service to the international investment community. Solutions include comprehensive securities information services and asset, trading and risk management software.
www.fri.ca
Ground Zero Service Manager
Work order and service management software for service calls tracking, customer equipment tracking, preventative maintenance, technician and work order scheduling and dispatch.
www.zerocentral.com
OD Professional
Integrated optometric practice management software: automated case management, paperless business administration, digital image capture; scalable to any size practice; comprehensive customer service, including product implementation, training, maintenance, support.
www.odprofessional.com
ROI, INC.
Distributors of brand name computer software and video games to software resellers and retailers with a reliable, convenient, customer service oriented source for quality computer software from leading manufactures at closeout prices.
buyroi.com
Elation Technologies
US based implementer of HEAT software for help desk and customer service.
www.elationtech.us
InstantService, Inc.
Provider of customer service software for live chat, email management, and self-help.
www.instantservice.com
Daleen Technologies, Inc.
Billing software and customer care solutions for communications, utility, and other service providers. Includes product and company overviews.
www.daleen.com
InsurancePro
Agency management and accounting software for Microsoft Windows. Provides excellent customer service tracking, scanning of documents, and printing of ACORD Forms. By ProSoftware, Inc.
www.insuranceproonline.com
CSP Inc.
Designs, manufactures and markets high-performance, real-time computer systems, software and services, offering high-quality products, customer service and support. (Nasdaq: CSPI).
www.cspi.com
Sonoma Partners, LLC
Developers of Application Service Provider (ASP) applications code, help implement the Microsoft Customer Relationship Management (CRM) software and Microsoft Business Solutions for small and mid-sized businesses.
www.sonomapartners.com
Clientware
Clientware provides CRM, Contact Management, Task Management, Time, Billing and Reports software for Service Professionals. Services are designed to keep the customer as the focus of your business.
www.clientware.ca
Chordiant Software
Business process automation and customer service applications. Includes products, services, and clients.
www.chordiant.com
ServiceEngine, Inc.
Provides fully interactive sales & customer service software for business websites.
www.ServiceEngine.com
Landscaping and Lawn Professional Business Software
Designed for the landscaping, lawn care, lawn service or lawn maintenance industry. Manages customer accounts and prints bills. Free download version.
www.adkad.com
Get 1 on 1
Customer service chat software for e-business. Demo version available for free.
www.get1on1.com
Airline Software Inc.
A suite of enterprise-wide packages for customer service, cost control, revenue assurance, and management information
airline-software.com
Best Customer Solutions
Specialists in maintaining, upgrading and enhancing mainframe systems software. Including several formalized, field-tested service offerings.
www.mainframehelp.com
STAR 360-degree Feedback
Multi-rater feedback administration for consultants and human resource executives. STAR automates your survey process (software, hardware, customer service, reporting) to help you save you time & money.
star360feedback.com
elp Desk Software, Customer Service & Support Software
Help Desk Software helpdesk software system
www.zslgroup.com
Cynergy
Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
www.cynergysoftware.com
Sandy Beaches Software
Providing billing, customer service and management software to telecommunications companies.
www.intelebill.com
Skywire Software
Answer Suite provides a robust suite of customer service applications consisting of knowledge management, Web self-service, case management and desktop discovery tools that automate the problem resolution process and make it easy for customers to find information on your Web site.
www.skywiresoftware.com
Roadway Express
Provides a wide range of LTL transport services throughout North America and worldwide. Site offers interactive customer tools, software, claims service and employment opportunities.
www.roadway.com
Tigerpaw Business Suite
A group of integrated software modules for sales management and quoting, tracking customer service and controlling inventory.
www.tigerpawsoftware.com
Stellar One Corporation
Provides software and solutions for digital TV over IP and ATM networks. Offers a press center and online customer service.
www.stellar.com
Galvanon Healthcare
Helps healthcare organizations develop sound customer relationship management strategies and deploy innovative technologies such as interactive web sites, kiosks, patient self-service solutions and CRM software.
www.galvanon.com
Primus Knowledge Solutions, Inc.
Provides web-based problem-resolution software for customer support and self-service, which enables businesses to capture problem-resolution information, solve customer problems, reuse solutions stored in the knowledge base and share captured knowledge throughout the extended enterprise. (Nasdaq: PKSI).
www.primus.com
Online CRM Software
Web-based software with support for sales force automation, customer service, project management, and software change management.
www.online-crm-software.com
EVAD Solutions
Offers a web-based billing, provisioning, contact management and customer care software suite for Internet, hosting and telecom service providers.
www.intraisp.com
Huefner Management Systems
Provide software designed specifically for local governments. Integrated customer service, work management and asset management systems with links to GIS.
www.huefner.com.au
Marr Software
ProTow Software, Tow-NET, and other packages for the towing industry, including software to track, monitor, distribute and control customer service calls.
www.protow.com
Web-Based Business Software Directory
Directory of web-based software for project management, bug tracking, timesheet and time management, customer service and event planning.
www.web-based-software.com
Flipcards.com
Software and customer service reference guide that mounts right onto your computer monitor.
www.flipcards.com
Great Plains Software, Inc.
Provides integrated front office/back office e-business solutions for financials, distribution, enterprise reporting, project accounting, electronic commerce, human resource management, manufacturing, sales, marketing management and customer service and support. (Nasdaq: GPSI).
www.gps.com
eAssist
Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
www.eassist.com
iBill.com - Internet Billing Company, Ltd.
Provides secure transaction services that enable merchants to accept and process real-time payments for goods and services purchased over the Internet. The software also manages back-office functions including reporting, tracking, customer service and sales transactions.
www.ibill.com
OEM Software
Discounted pricing on many items for academic, business, government, and volume purchase accounts. Customer service and wholesale prices offered to the public.
www.oem-software.net
Web-based software
Reviews and directory of sites for project management. Also includes bug tracking, customer service, document, and time management listing.
www.web-based-software.com
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